Terms of Service
Who we are
These terms apply to every order of services and products from High Peak Designs Kft., Közép u. 31, 6000 Kecskemét, Hungary (Cg. 03-09-134872, tax number 32847615-2-03, EU VAT ID HU32847615), email support@highpeakdesigns.com, phone +36 76 487 010 (“we”, “the studio”). “You” means the person or business ordering. By placing an order, you accept these terms.
What we sell
We sell design services in fixed packages and two standalone items (the Discovery Workshop and the Website Care Plan). Each package page describes what is included and what is not, the price and the turnaround. Packages marked “from” are scoped on a call and priced in writing before you pay.
Prices and tax
Prices are in Hungarian forints (HUF), net of VAT. Hungarian ÁFA (VAT) of 27% is added unless the VAT rules for your case say otherwise. Euro amounts on the site are informational at a fixed rate of 400 HUF per euro; we invoice in HUF. Prices apply to the package as described and may change for future orders; an order you have placed is not affected.
Placing an order
You place an order by completing checkout or by sending us a written order by email. The order is an offer to buy. A contract exists when we confirm it by email. We may decline an order, for example when we have no capacity, and if we do, we refund anything you have paid. At present the online checkout runs in test mode: it takes no payment, and an order is binding only after we confirm it by email.
Payment
For one-off items, 50% of the price (the deposit) is due when you order, and 50% is due at handover, before we release final and source files. For monthly items, the first month is due when you order and each month after that on the billing date. We issue invoices in HUF by email. Payment is due by the date stated on the invoice. If an invoice is overdue, we may pause work and charge statutory late-payment interest.
Timelines
The turnaround stated for a package runs from the day we receive the deposit, hold the kickoff and have the materials we need from you. Delays caused by late feedback or materials move the dates. We tell you the new dates in writing.
What we need from you
You agree to provide the information, files and decisions we ask for in good time, to give consolidated feedback from one person, and to confirm that you have the rights to any text, images or marks you supply.
Revisions
Each package includes two revision rounds, as defined on the Process page. Further rounds are quoted before we start. Changes of direction after the Design stage begins use revision rounds.
Ownership and rights
Until we receive full payment, we keep all rights in the work. When the final payment clears, the final files, the source files and the rights to use, copy and modify them for your business transfer to you worldwide and without time limit. Rights in third-party material (fonts, stock images, plug-ins) stay with their owners and are licensed to you on the licence terms we tell you about; where a licence needs to be bought, you buy it. Unless you tell us in writing before launch, we may show the finished work in our portfolio. Unused concepts and working materials remain ours.
Confidentiality
We keep your non-public business information confidential and use it only to deliver the service.
Monthly items
Monthly Content has a minimum term of 3 months and renews monthly after that. You may end it by written notice before the next billing date. Website Care Plan may be ended by written notice before any billing date. Notice takes effect from the next month; we do not refund a month already started. Unused hours or pieces do not roll over unless we agree in writing.
Cancellation and withdrawal
Cancellation, rescheduling and your statutory withdrawal right are set out in the Refund & Cancellation policy, which is part of these terms.
Our responsibility for the work
We deliver the work with the care expected of a professional design studio, and we correct defects in delivered files at no charge if you tell us within 30 days of handover. We are not liable for results you expect from the work (for example sales), for the content or legality of material you supply, for printers’ or hosting providers’ errors, or for compliance of your product labels with product-specific law. Our total liability under an order is limited to the amount you paid for that order, except for intent, gross negligence, injury, and anything the law does not allow us to limit. Nothing in these terms limits a consumer’s rights under mandatory law.
Consumers
If you buy as a consumer, mandatory consumer-protection rules apply in addition to these terms, including the right to a conforming service and the right to withdraw. If you are a consumer in Hungary and have a complaint we cannot resolve, you can turn to the conciliation board competent for your place of residence or stay.
Complaints
Write to support@highpeakdesigns.com. We acknowledge your complaint within 3 working days and reply within 30 days.
Website use
All content on this website (text, design, logos and images) belongs to us or is used with permission. You may not copy it for commercial use without our written consent. The concept projects are our own work and are not client commissions.
Governing law and disputes
Hungarian law governs these terms. For disputes with business customers, the courts competent for our seat have jurisdiction. Consumers can also bring a claim in the courts of the country where they live.
Changes
We may update these terms. A new version applies to orders placed after the date shown at the top. An order you have placed keeps the terms in force when you placed it.