Refund & Cancellation Policy
Summary
- Cancel or reschedule the kickoff free up to 24 hours before it begins.
- Inside 24 hours, a 50% fee on the deposit may apply.
- Consumers have a 14-day right to withdraw, with the conditions in section 4.
- Monthly items stop from the next billing month. We do not refund a month already started.
- If we cannot deliver, we refund what you have paid for the work not done.
Cancelling or rescheduling the kickoff
You can cancel the order or move the kickoff date free of charge by emailing support@highpeakdesigns.com at least 24 hours before the kickoff. If you cancel or move it with less than 24 hours’ notice, or do not attend, we may keep 50% of the deposit. We refund the rest within 14 days. The same 24-hour rule applies to a Discovery Workshop session.
Cancelling after work has started
If you cancel after the kickoff, the deposit covers the work done to that point. If the work done is worth more than the deposit, we invoice the difference for the stages completed, never more than the package price. If the work done is worth less than the deposit, we refund the difference within 14 days. We deliver the files for the completed work once any balance is paid, and you receive the rights to what you have paid for.
Right of withdrawal for consumers
If you are a consumer (you buy for purposes outside your trade, business or profession), you may withdraw from the contract within 14 days after the day it was made, without giving a reason.
- To withdraw, tell us clearly by email to support@highpeakdesigns.com, for example: “I withdraw from my order {reference}”, with your name and the date. You may use any wording.
- If you asked us to start work within the 14 days (you confirm this at checkout), you pay a proportionate amount for the work done up to the moment you tell us you withdraw, compared with the full package. We refund the rest.
- If the service has been fully performed and you confirmed that you lose the right to withdraw once it is, you can no longer withdraw.
- We refund within 14 days after we receive your notice, using the same payment method, at no cost to you.
Business customers have no statutory withdrawal right. The cancellation terms in sections 2 and 3 apply to them.
Monthly items
- Monthly Content: 3-month minimum. After that, end it by written notice before the next billing date.
- Website Care Plan: end it by written notice before any billing date.
- Notice takes effect from the next billing month. We do not refund a month already started.
If you are not happy with the work
Use the two revision rounds first. If a delivered file has a defect, tell us within 30 days of handover and we fix it at no charge. If we cannot deliver what the package describes, we refund the payments for the part not delivered.
If we cancel
If we have to cancel an order, for example for lack of capacity, we refund everything you have paid within 14 days.
How refunds are paid
Refunds go to the account or method used to pay, or to the account you give us. Refunds are in forints.
How to contact us
Email support@highpeakdesigns.com or call +36 76 487 010, Mon–Fri 8:00–18:00, Sat 9:00–16:00. See also the Terms of Service and the Privacy Policy.